GENERAL BOOKING CONDITIONS
INTRODUCTION
The purpose of this document is to inform you about the general conditions applicable to the processing of bookings through the website https://entumano365.kross.travel/ (hereinafter "the Website").
On the Website you will find information about the availability of rooms, rates and services offered by the different Holiday Dwelling accommodations that we manage. The reservations that are processed through the Web are formalised directly between the user and the company that operates the holiday home chosen by the user, María Geraldine Jorge González (Entumano365), in her capacity as administrator of the on-line reservation centre, outside the legal relationship that is established between the two as a result of this process. It has the list of properties that we manage.
The processing of reservations implies full and unconditional acceptance of the legal notice, the privacy policy and these general conditions in their latest version. Therefore, we advise you to read these conditions before making your reservation, every time you access our website, as the website reserves the right to change, modify, add or delete any part of these conditions at any time.
LEGAL REGULATION
These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourist regulations and, subsidiarily, the Civil Code and the Commercial Code.
CLAUSE
The formalisation of reservations through the website is subject to the following clauses:
1. REPRESENTATIONS: THE USER DECLARES:
To be of legal age and to have full capacity to formalise the reservation, stating that he/she understands and understands all the conditions found on the website.
That the information provided when formalising the reservation is true, complete and concise.
That he/she confirms the reservation requested and in particular the dates indicated, the number of rooms, number of people, accommodation and board chosen.
2. ACCESS TO THE WEBSITE
Access to this website is the responsibility of the user.
3. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEBSITE:
3.1. The reservation includes the services detailed according to the reservation conditions stipulated on the page from which the reservation is requested or formalised.
3.2. María Geraldine Jorge González will be responsible before the user for the fulfilment of the obligations derived from the regulations in force and the terms and conditions of sale of each of the products and services that are contracted. The user accepts that María Geraldine Jorge González assumes no obligation or responsibility whatsoever with respect to those services that she does not provide directly and in particular with respect to the lack of veracity, incompleteness, lack of updating and/or inaccuracy of the data or information on offers, products or services, prices, characteristics and any other relevant data and information about the products and services offered through the Web by third party suppliers, which is not a common occurrence.
3.3. These general conditions must be accepted by you before formalising the reservation. The contract may be validly concluded in any of the languages available on the Website.
4. THE PROCESS OF FORMALISING A RESERVATION ON THE WEBSITE IS CARRIED OUT IN 4 STEPS:
- Availability: Search for dates, number of people and rooms.
- Choice of regime and type of room, rate
- Recapitulation of the booking, collection of the client's details and, if applicable, payment by virtual POS.
- Confirmation of the booking
- Once the booking has been made, the emails and logs generated by the operation will be archived. The client will receive the details of their reservation by e-mail, together with a number that will identify it (locator).
5. PRICE AND PAYMENT:
5.1. The conditions, price and payment of the projected stay are those expressly determined in the conditions of the rate included on the page where you make the reservation.
5.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.
5.3. The prices indicated on the Web are Retail Prices, including IGIC. The transaction shall be carried out in EUROS, regardless of the origin of the customer.
Please note that the price and conditions offered on our website may be different from time to time, even if you request the same dates.
6. CANCELLATIONS/MODIFICATIONS OF RESERVATIONS AND NO-SHOWS:
6.1 Depending on the conditions applicable according to the rate selected by the client.
The possible rates to choose from, depending on the selected property and the type of accommodation, are as follows:
6.1.1 Non-refundable rate. The cancellation penalty will be 100% of the total amount payable, from the moment the booking is made.
6.1.2 Standard rate. Up to 16 days prior to arrival, no cancellation penalty applies. From the 15th day before the check-in date a 50% penalty is applied. If cancelled up to 7 days prior to arrival, the penalty will be 75% of the total booking, if cancelled after 7 days prior to arrival or no-show on the day of arrival, the charge will be 100% of the booking.
6.1.3 Flexible rate. If the booking is cancelled up to 8 days prior to arrival no penalty will be applied. From seven days prior to arrival the penalty will be 50% of the total amount of the reservation and if cancelled within the last three days prior to arrival, the penalty will be 100% of the amount of the reservation.
6.2. All charges applied will be made to the bank card provided in your booking. You expressly consent to these charges being made to cover any penalties for cancellations or no-shows that may apply.
7. NOTIFICATIONS
All notifications, requirements, requests and other communications to be made by the parties in relation to these general conditions must be made via e-mail ([email protected]) or by means of the contact form available on the website.
8. Invalidity of clauses
If one or more of the clauses included in these general conditions is declared totally or partially null and void or ineffective, this will only affect that provision or that part that has been so declared, with the general conditions remaining valid in all other respects, and the provision, or the part of it affected, will be considered not to have been included.
9. ACCEPTANCE
The request and the formalisation of the reservation necessarily imply that each and every one of these general conditions, considered as an integral part of the reservation and completed with the conditions of the tariff and the specific applicable legislation, are expressly accepted by you.
10. APPLICABLE LAW AND JURISDICTION
This contract shall be governed by Spanish law and for any controversy that may arise with regard to its validity, execution, fulfilment or termination, in whole or in part, the parties, expressly waiving their own jurisdiction if they have one, expressly submit to the jurisdiction and competence of the Courts and Tribunals of Puerto de la Cruz, Tenerife, Canary Islands.
